All returns and/or refunds are the responsibility of the vendor who sold the item in question. The website Crafts And Creations and the site administrator are held harmless in the matter of all returns and/or refunds. If there is a problem with the order, please contact the vendor whom you purchased from on our site. Each vendor may have their own return policy. Please describe in detail what the issue is.
Standard terms are (unless stated otherwise by the vendor): If an item is not the correct size or damage has occurred in shipping, the vendor will exchange or refund the item if notified within 21 business days of your receipt of the item.
Please wait until you hear back from the vendor before shipping the item back. Be sure to include the following in the package:
* A copy of the original invoice
* A note stating what needs to be done (i.e. the size needed or if the item you received is damaged)
* Please include the correct amount of shipping for us to send the replacement out to you in either the form of a check or money order made payable to the vendor. (The vendor will calculate this and provide it to you before you ship the item back to them.)
* It is always suggested to ship with tracking and to keep copies of all related documents for yourself.